F. Modification, cancellation and postponement
The Customer acknowledges and accepts that in order to be taken into account, any request for modification, postponement or cancellation must be notified to ELGON in writing (email or registered letter with acknowledgement of receipt) as soon as possible.
F.1 Substitution of a Participant
Substitution of a Participant on a Training Course is permitted at any time, free of charge, upon written communication of the name and contact details of the replacement, except in the case of reservation and/or payment by voucher due to the personal and non-transferable nature of the latter. In this case and if the Training Course cannot be postponed, the Customer may lose the benefit of the voucher.
F.2 Postponement or cancellation on the Customer’s initiative
F.2.1 The Customer may request postponement of a Training Course at no cost, provided that they inform ELGON at least fifteen (15) working days before the start of the course. Requests for postponement that do not respect this deadline will be subject to an invoice corresponding to the amount of non-refundable fees and/or penalties charged by ELGON to any third parties involved in the delivery of the Training Course.
F.2.2 Unless expressly agreed otherwise by ELGON, the Customer may not request postponement for fixed-date Training Courses on which they have enrolled in the context of promotional offers.
F.2.3 In the event of multiple requests by the Customer to postpone delivery of the Products or Services without any objective justification, ELGON may consider the Customer’s order to be cancelled and the penalties relating to cancellation of the order by the Customer, as set out below, will be applied.
F.2.4 Cancellations made more than fifteen (15) working days before the start of the Training Course will not be charged. Cancellations made between fifteen (15) and ten (10) working days before the start of the Training Course will be invoiced at a flat rate of thirty percent (30%) of the cost of the Training Course. Cancellations made between nine (9) and four (4) working days before the start of the Training Course will be invoiced at a flat rate of fifty percent (50%) of the cost of the Training Course. Cancellations made three (3) or fewer working days before the start of the course will be charged a flat-rate compensation fee equal to the full amount of the Training Course.
F.3 Postponement or cancellation on ELGON’s initiative
F.3.1 ELGON reserves the right to postpone or cancel a Training Course in the event of any of the following event (list not exhaustive): insufficient enrolments (whether for pedagogical or commercial reasons), unavailability of the trainer, course material supply problems or a technical problem, in accordance with the following provisions.
F.3.2 In the event of absence of the trainer, ELGON undertakes to make every effort to ensure the continuation of the Training Course in a timely manner by calling upon a replacement with equivalent technical skills and qualifications.
F.3.3 In the event that ELGON is unable to ensure the continuation of the Training Course, it undertakes to make very effort to reschedule the Training Course as soon as possible.
F.3.4 In the event of cancellation of the Training Course, ELGON undertakes, at the Customer’s choice, either to (i) issue a credit note to the Customer, valid for any type of Training Course in its training catalogue, or (ii) proceed with a full refund of the amount paid by the Customer, to the exclusion of any other costs.
F.3.5 ELGON may also suspend or cancel an order if the Customer is in default of payment of the agreed down payment (if any) or, more generally, of any other sum due to ELGON, even in respect of another order.