1 Course Introduction
Introduction and logistics of the course
Course Objectives
2 Introduction to troubleshooting
Discuss troubleshooting techniques
Describe methods for effective troubleshooting in a consistent and repeatable manner
3 Troubleshooting Tools
Understand how to use Horizon Administrator to troubleshoot View issues
Understand how to use the command line to troubleshoot View issues
Understand how to use VMware and third party tools to identify and resolve View issues
Interpret log files
4 Troubleshooting Virtual Desktops
Analyze, diagnose and resolve virtual desktop issues
Use VMware tools to optimize virtual desktops
5 Troubleshoot USB connectivity and printing
Explain how View supports connecting USB devices to clients and printing to local and remote printers.
Analyze, diagnose, and troubleshoot USB connectivity and printing issues.
6 Troubleshoot display protocols
Discuss the topology and architecture of display protocols in View
Analyze, diagnose and troubleshoot problems with Remote Desktop Protocol, Blast Extreme, HTML Access and PCoIP
Optimize PCoIP and Blast Extreme performance
7 Troubleshooting View Composer
Discuss the architecture, purpose and benefits of View Composer
Analyze, diagnose and resolve View Composer issues
8 Troubleshooting Instant Clones
Discuss the architecture, purpose, and benefits of snapshot clones
Understand how to create and deploy instant clone desktop pools
Analyze, diagnose and resolve instant clone issues
9 Troubleshooting SSL Certificates
Discuss the Certificate Authority and SSL Certificates
Discuss the proper method to install and replace CA and SSL certificates
Analyze, diagnose and resolve SSL certificate issues
10 Infrastructure
Explain how data center infrastructure can affect the performance of a View environment.
Discuss best practices for data center infrastructure for View
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