Module 1 – Troubleshoot problems with mail flow – 8 units
Investigate and diagnose problems with email flow in your Exchange Online organization. Find issues caused by incorrect transport rules, DNS records, message headers, and other causes.
Learning objectives
After completing this module, you’ll be able to:
- Identify and troubleshoot message delivery issues.
- Determine why Exchange Online is routing messages incorrectly.
- Identify wrongly configured mail records in DNS.
- Troubleshoot issues with SMTP mail transfer.
Prerequisites
- Experience with PowerShell and the Exchange PowerShell module.
- Significant experience deploying, managing, and troubleshooting Exchange environments.
Module 2 – Troubleshoot message filtering in inboxes and Microsoft Defender for Office 365 – 8 units
Investigate and diagnose why emails are prevented from arriving at their intended destination because of inbox rules, Microsoft Defender for Office 365, spam filter policies, and other Exchange Online features.
Learning objectives
After completing this module, you’ll be able to:
- Diagnose problems caused by misconfigured or corrupted inbox rules.
- Decide why message attachments are preventing message delivery.
- Analyze why Exchange Online Protection has taken action on a message.
- Identify poorly configured spam filter policies.
Prerequisites
- Experience with PowerShell and the Exchange PowerShell module.
- Significant experience deploying, managing, and troubleshooting Exchange environments.
Module 3 – Troubleshoot compliance and retention issues – 9 units
Investigate and diagnose problems with compliance and item retention in your Exchange Online organization, including incorrect retention policies, problems with eDiscovery, and inappropriate holds.
Learning objectives
After completing this module, you’ll be able to:
- Determine why eDiscovery doesn’t return the items you intended.
- Diagnose which in-place and eDiscovery holds apply to a specific item.
- Delete and purge items throughout an Exchange Online organization.
- Determine why items are not retained as intended.
- Troubleshoot Messaging Records management.
Prerequisites
- Experience with PowerShell and the Exchange PowerShell module.
- Significant experience deploying, managing, and troubleshooting Exchange environments.
Module 4 – Troubleshoot encryption, auditing, and journaling – 7 units
Investigate and diagnose misconfigured encryption, auditing, and journaling in your Exchange Online organization.
Learning objectives
After completing this module, you’ll be able to:
- Find out why Exchange Online can’t encrypt or decrypt messages as intended.
- Ensure that sensitive actions on items and mailboxes create a secure audit log.
- Discover why items are not reaching the Exchange Online journal.
Prerequisites
- Experience with PowerShell and the Exchange PowerShell module.
- Significant experience deploying, managing, and troubleshooting Exchange environments.
Module 5 – Troubleshoot desktop Outlook clients – 7 units
Investigate and diagnose problems that desktop and laptop computer users have when connecting their Outlook client to Exchange Online.
Learning objectives
After completing this module, you’ll be able to:
- Ensure Outlook clients can connect to Exchange Online.
- Diagnose Outlook client authentication issues.
- Resolve problems with calendaring, resource booking, and delegation.
Prerequisites
- Experience with Windows PowerShell and the Exchange PowerShell module.
- Hands-on experience deploying, managing, and troubleshooting Exchange environments.
