Course Introduction
Introductions and course logistics
Course objectives
Describe the content of this course
Gain a complete picture of the VMware certification system
Familiarize yourself with the benefits of the VMware Education Learning Zone
Identify additional resources
Introduction to Troubleshooting
Identify the effects of a system problem
Define the scope of troubleshooting
Use a structured approach
Understand the principles of troubleshooting
Follow a logical troubleshooting procedure
Examine examples of troubleshooting
Troubleshooting Tools
Use command-line tools to identify and troubleshoot problems
Use VMware vSphere® Management Assistant
Find and interpret important log files
Use vRealize Log Insight for log aggregation, efficient log search, and problem analysis
Networking
Identify the symptoms of network-related problems
Analyze and resolve standard switch and distributed switch problems
Analyze virtual machine connectivity problems and fix them
Examine common management network connectivity problems and restore configurations
Identify and prevent potential problems
Storage
Troubleshoot storage (iSCSI, NFS, VMware vSphere® VMFS, VMware vSAN™, and VMware vSphere® Virtual Volumes™) connectivity problems
Analyze storage-related logs
Analyze hardware malfunction and software misconfiguration scenarios
Identify multipathing-related problems, including permanent device loss (PDL) and all paths down (APD)
Analyze possible causes, recover from the faulty conditions, and restore storage visibility
vSphere Clusters
Identify and recover from problems related to vSphere HA
Analyze and troubleshoot various types of vSphere vMotion problems related to virtual machine migrations
Discuss and recover from vSphere DRS problems to achieve proper function and balanced resource use
Examine vSphere cluster failure scenarios and possible solutions
Virtual Machines
Analyze and resolve common virtual machine snapshot problems
Identify possible causes and resolve virtual machine power-on problems
Troubleshoot virtual machine connection state problems
Resolve problems seen during VMware Tools™ installations
Examine failure scenarios and provide solutions
vCenter Server and ESXi
Understand the vCenter Server and VMware Platform Services Controller™ architecture in vSphere 6.x
Identify and resolve authentication problems
Troubleshoot VMware Certificate Authority and certificate problems
Analyze and fix problems with vCenter Server services
Analyze and fix vCenter Server database problems
Identify VMware vCenter Server® High Availability problems
Examine ESXi host and vCenter Server failure scenarios and resolve the problems